A Mayfair hotel, measured as a house

London W1 · 92 colleagues on file. Average turnaround 4 days.

Uniforms fail in public. That is the cost. We keep a pattern card for every colleague — chest, waist, preferred break, whether they wear a watch on the left.

Collection is from the staff entrance on Tuesday. Return is Thursday, hung, tagged, ready for the floor. HR invoices monthly. Nobody queues in Oxford Street on their day off.

The general manager told us the only metric that mattered: guests stopped noticing the clothes. That is success.